Shipping policy

Shipping

Receive free standard shipping within Canada and the US for purchases of over $100 before tax.

Standard Shipping
Standard shipping is $15.00. Orders placed with standard shipping will be processed within 3-5 business days and deliver within 3-9 business days.

Expedited Shipping
Expedited shipping is $27.00. Orders placed with expedited shipping will be processed within 3-5 business day and deliver within 3-5 business days.

Once an order has shipped, we'll send you a shipping confirmation with the tracking number.

Please note we do not ship to PO Box addresses. You may only ship to one address per order.

If you have any specific questions relating to your order, please email our customer service team at hello@house-id.com.

In-Store Pickup

Located in Vancouver? Complimentary in-store pickup is available at one of our two locations:

House Concepts
Fairmont Pacific Rim

Select 'In Store Pickup' during checkout and select your preferred pick up location. You will receive an email when your order is ready for pick up.

Taxes and Duties

Prices displayed on our website do not include taxes. When you proceed to purchase your order, the applicable sales tax will be calculated.

HOUSE iD is not responsible for any duties or import taxes.

Returns & Exchanges

Items purchased online may be returned in store or online for full refund within 21 days from the date the order was delivered. Items purchased in store may be returned within 21 days from date of purchase.

Any item purchased on sale or on promotional discount is final sale.

All returned items must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.

If you wish to return or exchange an item, please email orders@house-id.com with your order number.