Privacy Policy

PRIVACY POLICY

HOUSE iD (“HOUSE iD”, “we”, “us”, “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information (“Personal Information”) you provide when visiting or using our website (www.house-id.com) (the “Website”), making a purchase, signing up for our newsletter, or otherwise engaging with our services (collectively, the “Services”).

By accessing or using our Services, you consent to the collection and use of your information as described in this Privacy Policy.

1. What is Personal Information?
Personal Information includes, but is not limited to:

  1. Contact details: name, email address, mailing address, and phone number
  2. Billing and payment information: credit card numbers, purchase history, billing and shipping addresses
  3. Account credentials: username, password, or other login information
  4. Order information: purchase history, returns, and preferences
  5. Marketing preferences and communication choices
    This Policy applies only to information collected from individuals and not corporate or commercial entities.

2. Your Consent
We will obtain your consent before collecting, using, or disclosing Personal Information, except where authorized or required by law. Consent can be express, implied, or provided through an authorized representative. You may withdraw consent at any time (subject to legal or contractual restrictions) by contacting us at hello@house-id.com.

3. How We Use Personal Information
We may use your Personal Information for business purposes, including:

  1. Fulfilling and processing orders, including shipping, returns, and exchanges
  2. Communicating with you about your orders, account, or inquiries
  3. Personalizing your experience on the Website and improving our Services
  4. Sending promotional content, newsletters, and offers (where consented to)
  5. Conducting research and analytics to understand trends and usage
  6. Complying with legal obligations or responding to legal requests
  7. Protecting against fraud or illegal activity
    We may transfer your information across borders to service providers in other countries, including the United States. These providers may be subject to local laws.

4. Retention and Destruction of Personal Information
We retain Personal Information for as long as necessary to fulfill the purposes outlined in this Policy, unless otherwise required by law. When no longer needed, we will securely destroy or anonymize the information.

5. Information Collected Automatically
When you visit our Website, we may automatically collect:

  1. Device and browser information
  2. Pages visited, links clicked, and time spent on the Website
  3. IP address and geolocation data
  4. Interaction with marketing emails
    Cookies and other tracking technologies help improve your experience and allow us to provide personalized content. You may disable cookies in your browser, but some features may be affected.

6. Third-Party Analytics and Advertising
We may use third-party analytics services, such as Google Analytics, to analyze usage patterns and improve our Website. Third-party ad networks may also serve ads tailored to your interests. You can opt out of interest-based advertising through tools like the Digital Advertising Alliance.

7. Security of Personal Information
We take commercially reasonable measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction. However, no system is completely secure. You are responsible for protecting your account credentials.

8. Access and Updates
You may access, modify, or update your Personal Information by logging into your account or contacting us at hello@house-id.com. We may not be able to provide access in cases where disclosure would violate the privacy of others, legal obligations, or proprietary business information.

9. Privacy of Minors
Our Services are intended for individuals of legal age. If we discover that Personal Information was provided by a minor without proper consent, we reserve the right to delete such information.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our Website, and continued use of our Services constitutes acceptance of the updated Policy.

11. Contact Us
For questions about this Privacy Policy or our practices:
HOUSE iD
701–1431 Continental St.
Vancouver, BC V6Z 1R6
Email: hello@house-id.com
Attention: Privacy Officer