Shipping & Returns

Shipping

Receive free standard shipping within Canada with all purchases over $150.00.

Once your order has shipped, we’ll send you a confirmation email with your tracking number. 

If your order contains any pre-order items, the entire order will ship together once the pre-order item(s) are available. Pre-order items are always clearly marked on the product page and in your cart before checkout.

Please note we do not ship to PO Box addresses. You may only ship to one address per order.

If you have specific questions about your order, please email our customer service team at hello@house-id.com.

Standard Shipping

Standard shipping within Canada is $10.00 or free with purchases over $150.00.

Standard shipping to the US is $20.00. 

Orders placed with standard shipping will be processed within 3–5 business days and typically delivered within 3–9 business days.

For US shipments, please allow extra time for delivery due to tariffs. We appreciate your patience.

International Shipping

International shipping is $20.00. Shipping times will vary depending on your location.

In-Store Pickup

Located in Vancouver? Complimentary in-store pickup is available at our retail location:

House Concepts
701–1431 Continental St.
Vancouver, BC V6Z 1R6

Select “In-Store Pickup” during checkout and choose your preferred pickup location. You will receive an email when your order is ready for pickup.

Taxes and Duties

Prices displayed on our website do not include taxes. Applicable sales tax will be calculated at checkout.

HOUSE iD is not responsible for any duties or import taxes.

Returns & Exchanges

Items purchased online may be returned in store or by mail for a full refund within 21 days from the date the order was delivered. Items purchased in store may be returned within 21 days from the date of purchase.

Any item purchased on sale or at a promotional discount is final sale.

All returned items must be unworn, unwashed, and undamaged. All original tags must be attached, and returns must be accompanied by a valid receipt.

For international returns, the customer is responsible for the purchase of return postage.

If you wish to return or exchange an item, please email hello@house-id.com with your order number.