Shipping & Returns

Shipping

Receive free standard shipping within Canada and US for purchases of over $200, excluding taxes.

Orders placed with standard shipping will be processed and ship within 2-3 days. 

Orders placed with expedited shipping will ship within 1-2 business days.

Standard shipping is $15.00
Expedited shipping is $22.00

Please note if you want protection against lost packages, please select 'Insured' shipping when you checkout.

Once an order has shipped, we'll send you a shipping confirmation with the tracking number.

If you have any specific questions relating to your order, please email our customer service team at hello@house-id.com.

Please note we do not ship to PO Box addresses. You may only ship to one address per order.

In-Store Pickup

Located in Vancouver? Complimentary in-store pickup is available at one of our two locations:

House Concepts
Fairmont Pacific Rim

Select 'In Store Pickup' during checkout and select your preferred pick up location. You will receive an email when your order is ready for pick up.

Taxes and Duties

Prices displayed on our website do not include taxes. When you proceed to purchase your order, the applicable sales tax will be calculated.

HOUSE iD is not responsible for any duties or import taxes.

Returns

You can return an item for a full refund within 21 days from the date your shipment was delivered. The customer will be responsible for any return shipping costs.

The item must be returned to House iD within 21 days. After 21 days, returns are not available.

All returned items must not be washed, worn, or damaged. All original tags must be attached and accompanied by a valid receipt.

To initiate a return, send an email to orders@house-id.com with your order information and a member of our team will confirm next steps. All online returns are subject to a return shipping fee. 

Items purchased online for instore pickup can be returned instore within 21 days from date of purchase.

Exchanges

We do not offer straight exchanges, only returns and repurchases. For assistance, email us at hello@house-id.com.